If you're on certain benefits, you could be paying half what you pay now for broadband and mobile — through something called a social tariff. They're cheaper deals that providers are quietly required (or encouraged) to offer to low-income households. The scandal: regulators estimate around 97% of eligible families never take one up, because providers don't advertise them. This is one of the easiest savings on this whole site.
Quick facts
- Worth
- Often £10–£24/month for broadband — roughly half the usual price
- Who
- People on Universal Credit, Pension Credit and certain other benefits
- Take-up
- ~97% of eligible homes miss out
- Switching
- No exit fees to move to a social tariff, even mid-contract
What is a social tariff?
A social tariff is a budget broadband or mobile package for people on a low income. It's the same connection — just much cheaper. In the UK, most major providers (BT, Sky, Virgin Media, Vodafone, Three, Community Fibre and others) offer one, with broadband often around £12–£24 a month instead of £30–£40. There are no price rises mid-contract and no exit fees if you switch to one.
Do you qualify?
You can usually get a social tariff if you (or someone in your household) receives one of these:
- Universal Credit
- Pension Credit
- Income Support, income-based Jobseeker's Allowance or ESA
- Some providers also accept other benefits — it's worth asking even if you're unsure.
You don't have to stay with your current provider to get one — and because there are no exit fees for switching to a social tariff, you can move even if you're mid-contract.
In Ireland
Ireland doesn't have the same formal "social tariff" scheme, but the principle still saves you money: providers must treat vulnerable customers fairly, there are hardship arrangements if you're struggling to pay, and the biggest win is simply switching — loyalty pricing on broadband, mobile and energy is just as expensive in Ireland. If you're on a low income, ask your provider what hardship or discounted options they have, and compare deals before you renew.
How to get one — step by step
Check if you qualify
Are you (or someone you live with) on Universal Credit, Pension Credit or another qualifying benefit? If yes, you're very likely eligible.
Compare the social tariffs
Ofcom keeps a list of every provider's social tariff and price. Check it — the cheapest social tariff isn't always your current provider.
Ask your provider (or a cheaper one)
Call and say you'd like to move to their social tariff. They may verify your benefit (often automatically via DWP). If a different provider is cheaper, switch to them — no exit fee applies.
Re-check each year
Tariffs and your eligibility can change. A 2-minute check at renewal keeps you on the cheapest deal.
Common questions
Who qualifies for a social tariff?
Will I have to pay to leave my current contract?
Is the broadband slower?
Why didn't my provider tell me about this?
Check the official sources
This guide is general information, not financial advice. Tariffs, prices and eligibility change and vary by provider — always confirm the current offer with the provider and check Ofcom's up-to-date list before switching.
Keep going
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