Staff must deal with your complaint seriously and in confidence.
Quick facts
- Who you can complain about
- HSC services, nursing homes, private clinics
- First step
- Speak to the staff
- Time limit
- Usually six months, normally no more than 12
- Reporting fraud
- Can be anonymous
How to complain
If you are unhappy with something, you can speak to any of the staff who are dealing with your treatment or care and they will try to resolve your concerns straight away.
You should try to complain as soon as possible, usually within six months of you becoming aware that you have a cause for complaint and normally no longer than 12 months after the event.
Patient standards
If you are unhappy with the patient care you received, you have the right to let staff or senior management know. They must deal with your complaint or comment seriously and in confidence.
Getting involved
You can get involved in the planning, commissioning and delivery of health and social care services through a programme called Personal and Public Involvement (PPI).
Reporting fraud
Fraud includes claiming free or reduced cost dental and eye treatment when you are not entitled to it. You can give information in confidence, or report it anonymously.
Common questions
How long do I have to complain about health care in Northern Ireland?
Complain as soon as possible, usually within six months, and normally no later than 12 months after the event.